laura briones Review of Highlands Behavioral Health Sy...
This facility is an absolute disgrace. The lack of...
This facility is an absolute disgrace. The lack of care and disregard exhibited by the staff is appalling. A dear friend of mind was referred to this location and after struggling with thoughts of self-harm and suicide she decided to call and admit herself for an evaluation. She called at 11:30 a.m. to inquire as to their admittance process and they suggested she make an appointment to reserve a bed space. She did so for the same day at 7:00 p.m. and upon arrival the front desk staff sat there inattentive looking worthless and engaging in personal conversations. We were not even greeted and after having to initiate the conversation the staff continued to sit there with a dazed look on there face and said to have a seat. My friend felt uncomfortable to say the least and begin to look immediately for alternative care. She proceeded to the exit to call another location and they buzzed the door opened as she exited with other personnel without the front desk even acknowledging her. Thank god she wasn't a patient in need immediate medical intervention. The intake specialist then came out and the front desk staff looked at me and asked if my friend had left. The intake specialist then proceeded to tell me not knowing who I even was that they didn't have an appointment for her and did not offer any resolution. We left abruptly after being told they had no idea what happened again with worthless stares from all the staff. This facility is the epitome of inhumane medical care. These facilities need to understand the severity of its negligence and its potential effect on human lives. Please do not come to this facility with your loved ones.
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