Xin Li

Review of Liberty Mutual Group - Boston

one day I got an call from lawn mower told me the ...

one day I got an call from lawn mower told me the mower got stuck between my retaining wall and the lawn, while he was trying to get the mower out, the retaining wall fell. According to my police, Liberty Mutual should pay for fixing my wall because of this accident. After my claim, the inspector told me that my case was not covered, and said my wall fell because of aging so they wont be responsible for it, and ignored the information I have shared with them that the lawn mower guy shared with me. when I asked, the guy from Liberty Mutual told me he has not even talked with the lawn mower before he made this conclusion. After I insisted he should talk to the mower guy, they come back told me and mower guy denied he was involved in the accident at all, while the same guy apologized multiple times for knocking my wall off. I am not sure what happened during the conversation, but clearly they were able to influence the mower so they dont need to pay for the wall