A Bell

Review of NTTA

This organization is outrageous! Is there any acco...

This organization is outrageous! Is there any accountability on their part? Who governs them? I began a simple call to the 972 Plano office for customer service issue. After going through the Prerecorded solicitation, I pressed top speak with a live person to clear up my Tolltag account. The voice recorder said i would have a10 to15 min wait. I waited for 17 mins and then the call was terminated. I thought.... What? I immediately called back to start the process ALL OVER again.. I waited another 15 mins to get disconnected AGAIN! I'm starting to think people do not want to be a customer rep. This is TERRIBLE customer service. Basically an hour had passed and i have not resolved any issues with this account. You need to hire people who WANT to work. You are almost as worsts the post office.