Jan D

Review of London Marriott Hotel Regents ...

This is a great 4-star hotel if you want to be in ...

This is a great 4-star hotel if you want to be in the central London area, its a little tucked away from the main shopping sites so you'll have to get a taxi, but the park offers a great attraction. Rooms are on the small side but if your a Platinum SPG member, its the upgrade that you need to make the difference. One thing I found lacking was the Platinum welcome upon arrival, the lady checking us in late at night did not acknowledge I was carrying a sleeping 5-year-old,(I'd just landed from a 14-hour journey and was shattered) there were none of the usual offers of refreshments we are used to internationally - so for Platinum guests they need to look at that. The room amenities were not really fantastic as the chocolate box was very poor quality - a good juice option was given if you don't want the wine. Because of the Carluccios serving the dining needs of guests, there is a lovely Italian vibe to the place. The lounge is on the small side and children are still not allowed inside. The coffee and drinks options there are very good though, with very attentive staff and varied seating to meet your needs. There is no facility for kids still onsite which is the downside but having said that the restaurant is very family friendly with a kids menu and lovely staff that take an interest in the little ones. They are in charge of room service and their kid's menu is fantastic value and quality with three courses including drink for under 8 UK pounds! Its cheaper than dining out! Plus when there was an option out of stock they substituted with an adult portion, how generous! There was an issue with the public area toilets that needed to maintain more, and I witnessed one of the female health and fitness staff being verbally aggressive with a user of the disabled toilets (she thought that the person did not have the right to use it when they did), but after I accounted her she did apologise unreservedly. I personally had no problems with the room maintenance and the cleaning staff were very polite and friendly and the porter was a superstar. I've said it before and I'll say it again, its the fabulous staff at Carluccios that really make the hotel a home away from home (Thanks Gabriella and Costi!!) and that is enough for me to keep me wanting to come back.