Steve Attard

Review of Hilton Malta

6 Star Service. Yesterday, my wife & I went for so...

6 Star Service. Yesterday, my wife & I went for some afternoon tea at the executive lounge where I accidentally scolded her whole forearm with hot tea. The staff quickly brought a wet towel & took my wife to the restroom to put her arm under running water. The manager Silvia Pappalardo attended & she quickly ordered a bucket of ice and used it to cool the running water. Silvia got into a conversation with my wife & made her mind somewhat at ease. As my wife was pretty concerned, Silvia was extremely patient and stayed with her for 2&1/2 hours. The whole team did a brilliant job. The next morning, the burnt marks where gone & my wife was most relieved.
Thank you to Silvia & her whole team for Exceptional Customer Service.