Nice windows if you don t mind if they leak. We p...

Nice windows if you don t mind if they leak. We paid $36K for PGT Windows to be installed throughout a custom home. With the first and subsequent driving rains, the water percolates through a dormer window and cascades behind the drywall and through the door jamb below. The contractor would not address. PGT initially promised to get someone out to assess then failed to follow through, despite frequent contacts. We had other options that we should have taken as this is going to be a very costly replacement and damage repair.

Edit: To follow up the company's response below, they were provided with contact information and, yet again, made no contact to address their leaking window. I find a leaking window and a company that does not back their product to be one that deserves a consumer warning so I am adjusting my rating to one star.