Why do they make patients drive to the hospital fo...

Why do they make patients drive to the hospital for a 3-hr pre-op process, when they repeatedly asked the very same 50 questions the morning of surgery and in CICU? Why are your computer systems not all connected? Do your nurses have nothing better to do than grunt work? Of course they do!
And why weren't we told of the patient co-pay fees on the pre-op day? You spring that on your patients just before surgery? Just not a very professionally run hospital!