Horrible experience. First thay cancelled our conf...

Horrible experience. First thay cancelled our confirmed booking without informing us. Then they gave us a room for handicapped persons that smelt of cadavers. It took three trips to reception from the 7th floor to get them to provide a fold away bed. No one answered reception or room service via phone. Took an hour to check in and longer to check out the next morning. It appeared there were three persons altogether running a 300 plus room establishment. . I'm never going there again just looking at it gives me shivers. The Hilton Paddington is soooooo much better and cheaper too