Called reception twice for milk and coffee repleni...

Called reception twice for milk and coffee replenishments, but the 'Magic' room service they offer wasn't apparent, it never arrived.

Despite switching off the noisy aircon so I could get some sleep, it refused to obey my command and woke me up both days - I was sleeping during the day while on a night-shift. The annoying thing is, as I got up to turn it off again, it went off automatically as I approached it... what's that all about? There must be some kind of movement sensor on it. When I looked at the control panel, it showed as 'off'. So I tried to turn it back on to verify it was actually off, but it wouldn't respond to any button presses. It's almost like it's purpose is to wake you up, but when you go to turn it off, you can't - it's ALREADY off. So there's a noisy aircon unit in at least one room (984) that's totally uncontrollable by the guest.

Hilton, if you can sort out annoyances like this, you might be able to regain your previous status as one of the best hotels on the planet.

On the upside, very comfortable bed... if you're lucky enough to stay in it the whole night.