Trying to get someone to answer the phone call is ...

Trying to get someone to answer the phone call is downright ridiculous! I have spent 7 weeks trying to disconnect my father's phone service. He passed away April 1st, and he had automatic payment through his checking account. Just got a call from the bank, they are trying to get another payment! Auwe to the feminine guy that told me "if you would stop talking, be quiet and listen to me" I had to remind him that we were the customer. If I could, I wouldn't even give them 1 star