The way in which your telephone has just been answ...

The way in which your telephone has just been answered is DIRE!!!
I was under the illusion that ENGLISH is still indeed the spoken language of this country.
The operative who answered the telephone needs urgent re-training in how to answer a telephone.
It would also be immensely helpful if you would post the telephone number of your Oxford Street store on your web-page, not the 0800 one.

Thank you.