I arrived at the hotel at 2:30p.m. to check in my ...

I arrived at the hotel at 2:30p.m. to check in my room wasn't ready they told me they where sending someone to clean it I didn't get a room till 6:00p.m I after I returned the third time asking about my room and charged me full price. Room rates are from 3p.m.to 12p.m. the next day. Three hours i was charged for a room that was not occupied by me