Ms Wilson

Review of Fan Cloth

Our boys' HS team used Fan Cloth as a fundraiser t...

Our boys' HS team used Fan Cloth as a fundraiser that ended in October and we anticipated product arrival before Christmas break (i.e. Christmas gifts). The team received the entire order with the mascot name MISSPELLED on everything. While that's frustrating, I understand that mistakes happen and figured the corrected order would be expedited and communications would be sent with an estimated arrival for the corrected order. WRONG. Fast forward THREE months later to mid January and we just received the corrected order. During this process, I sent two emails simply to request an estimated time of arrival so that I could inform the customers yet I received NO follow-up to either email. Multiple phone calls were also not productive. First, the operator put me through to a number that turned out to be a "sister company" where a man told me I should call the original number back because their company has nothing to do with Fan Cloth other than being owned by the same people?? When I called that number again TWICE, I wasn't able to reach a person. If you want to save your time, money, and sanity, avoid this company!!!