Made an appointment to have an oil change and tire...

Made an appointment to have an oil change and tire rotation. Arrived for 3:00 appointment on time. This appointment lasted three (3) hours. Just needed an oil change and tire rotation- no additional services were required. I understand things happen, however no one informed is that there was only one technician servicing vehicles until I started inquiring on how much longer my vehicle would be. No one provided incremental updates regarding statuses of vehicles being serviced. It wasn t until Mr. Benny came into the waiting area that I received a definitive answer regarding the time my vehicle would be ready. Customer service should include updates, especially when there is a delay or only one technician servicing vehicles.