Very helpful; I dropped off a camera for cleaning ...

Very helpful; I dropped off a camera for cleaning and repair. I had photos in the camera (on memory card) to demonstrate the issue. The representative kept attempting to recreate the same problem but, he could not bc, the store is very well lit. For whatever reason, he was very concerned with recreating the problem or, not sending it out if he could not do so... but, the issue was a low light issue.

Therefore, a part of an errand that I thought might take me 15-20 minutes, max, ended up taking me 30-40 minutes, which was quite frustrating (since, I had my family's dinner in the car).

Now, the rep/store employee was only trying to be very efficient in doing his job, which IS commendable.
However, it was very easy to see within the first 2 to 5 minutes that the issue could not be recreated so, when he kept attempting to do so, I became somewhat frustrated. However, had he actually been able to find and resolve the problem, I would have been pleased as punch so, there's that.

Otherwise, the store was well lit, organized, well-staffed (& I was there at a bad time, getting close to closing). All of the employees whom I saw had smiles on their faces and were pleasant, offering greetings and assistance.
I have gone out of my way for years to go to this specific Best Buy store location.