Jonathon Parfitt

Review of Northwest Jeep

Terrible service. I had set an appointment for an ...

Terrible service. I had set an appointment for an oil change at 2:30. I showed up at 2:15 so I could get checked in and ready to go by 2:30. Service guy tells me it will be about an hour. Ok, so it takes a bit for the service and they may be a little behind. That's understandable. I wait, and wait, and wait...An hour later, my vehicle still has not even moved. I go to ask what is going on and how much longer it will take. She says, yes we are backed up quite a bit. I tell her i had an appointment at 2:30. She says that the appointment is for check in at the service desk. That doesn't mean your vehicle is going to go in at that time. Ridiculous. Do yourself a favor and find a different place to take your car.