Michele Juza Review of Chicago South Loop Hotel
Very disappointed with this hotel. I never even st...
Very disappointed with this hotel. I never even stayed. I was searching online for reservations on July 8 at 3:22pm from my home in New Hampshire and somehow a reservation was processed for that same day. Obviously I cannot be in Chicago from NH at that hour of the day to stay at the hotel. You all charged my account $110.35. When I called to find out what happened, because I DID NOT MAKE RESERVATIONS, I was told "too bad, it went through and because you did not cancel we charged your account." How would I even know that I had to cancel, because I did not process the reservation. You all just ripped me off $110. Thanks for nothing. I actually am planning a trip to Chicago in September, which is why I was searching for a hotel, but I can assure you I will not be staying with you!!
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