We had seen a car that interested us, so we decide...

We had seen a car that interested us, so we decided to go in on the weekend. When we go in, we were told that car had a "pricing error". Seems odd it could have an errors for days and not be fixed on their website, more likely it's how they get people in the door.

We purchased the vehicle on Saturday, but it wasn't going to be ready. We were told we could get it Monday, and then that changed to Tuesday. Despite not getting the vehicle that day and paying cash, we had to still meet with finance. We were told to wait, and that ended up being over an hour. We were given updates "Just 15 minutes" that weren't met.

When we met, I said I wanted my wife on the title. He said that she could come when we pick it up and get on the title that way. I said we would do that. We paid the deposit and he gives us the temporary tag. We mentioned again we don't have the car, so he tells us to give it to our rep. Since both of you work at the same place, maybe don't make the customer have to track down people and play mailman. Well, we have no clue where my rep was. We texted him, waited a bit and then left because we had waited so long. We got a text a little later, but we were already gone.

The car wasn't available Monday evening, so we had to pick it up Tuesday evening. When we brought the remainder balance on a check, the finance person was willing to just take it and let us go. I mentioned the title (because we rearranged our schedules to bring her there to get her on the title) and he said, "Well, I guess we could redo al the paperwork if that's what you want." Yes. That's why I explicitly mentioned it on Saturday. While filling out the paperwork, he left the fields of "Amount Owed" as $4,000+, despite the fact that he had our check now. So I corrected those fields before we signed. He then mentioned that we shouldn't be changing anything else on the paperwork. I pointed out that we weren't going to sign something that said we owed thousands when he had our check. He then said in a annoyed manner that "We put a copy of the check on this and photocopy and that's how we do it". But when we paid the deposit on Saturday, he updated the amount right away. He was also willing to let us go without giving us any receipt at all until we asked about the title.

When the heat got really high here in Texas, one of the tires gave out. Looking at the specs on the tire, it was actually not rated to the level that the vehicle required. I would think the dealer wouldn't sell a vehicle in this condition, but it did. Ended up purchasing a full new set of tires (that meet spec) shortly after buying the vehicle.

We waited and waited to get the license plates. I called and asked about a week before the temporary ones expired and they weren't in yet. I texted my rep who said he was going to check the next day. He never got back to me. So I had to have them check again on the day of expiration and they were there. So we had to make a special trip to pick them up.

I had originally submitted my feedback to them after we got the vehicle. I didn't use the "Post to Google" feature just yet, because I was going to see if a manager would get back to me. They didn't, so now that we finally have our plates, I'm posting the review publicly.

Overall, there's plenty of dealerships in the DFW area. There's no reason to go to McDavid.