Beware of traveling with pets with Arrabell

Beware of traveling with pets with Arrabell

So I booked my room on Hotwire and it said the hotel was pet friendly and listed the fees. So I called well in advance of my stay to make sure i was going to be in a dog friendly room. When I called the hotel I could only speak to the national rock resort reservation people not the actual front desk (very annoying). Anyways the lady went on and on about how I should of booked the room through them directly and she wouldn't be able to guarantee a pet room. So me coming for 3 hours away wouldn't have a guaranteed pet room when I arrive. Fun times now that I have a nonrefundable room with hotwire. The worst part is that the lady made it my problem not something that we needed to find a solution to.

Edit: The manager and I spoke and he did a great job making me feel better about my reservation. They should just list the local number and this wouldn't of been an issue. Kudos to the Arrabell.