Danielle Goodrich

Review of Kent Smith Photography

I won a noir photo shoot earlier this year and it ...

I won a noir photo shoot earlier this year and it was fantastic! The entire experience made me feel like I was on top of the world, one of the best days of my adult life. Unfortunately it goes downhill from there. I was told that as part of winning the Facebook promotion I won an 11x16 portrait and wallets - and that I could put the value of those items towards whatever I chose to purchase. That was not true. The wallets were a gift and there was no value to apply towards my order. The value of the portrait could only be applied to a package that included a portrait. Totally unfortunate because I will never hang a noir portrait on my wall. All I wanted was digital copies but I had to jump through SO MANY hoops to get them. (And order hundreds of dollars worth of product that won t hang on my wall.) Fast forward, Covid happens, prints are delayed, I can be understanding. They want to set up a pickup appointment (should only be 10 minutes I m told) but EVERY DAY I tell them would work for me they can t do it because they don t do pickups on Tuesday/Friday etc. If I m just picking it up why does it matter?! I live over an hour away and was trying to coordinate with other appointments in the area but they will not work with me. They offer to ship everything for a $15 fee. Ok I opt for that. They tell me to call in later with a credit card to pay for shipping. After MONTHS of phone tag I finally get ahold of someone to pay for my shipping and they tell me it s $20. They finally agree to honor my original quote of $15 shipping (why I even have to pay it this point beats me) and tell me text sometime and they will call to get my credit card number. So I text for someone to call. 5 hours later I get a text asking if now is still a good time for them to call for my CC #. Um no, it s been 5 hours! Since then I have continued to call, leave messages etc and have not had anyone return my calls. So unprofessional.