Shaili Shah

Review of Quest Trade

To get into touch with them either through call or...

To get into touch with them either through call or chat is way too much time consuming and ends with technical problem. Opened a new account about 15 days back and it still saying in progress. I e-mailed them back asking how to upload documents since under "upload documents" it keep on saying "you do not have any accounts at this time". Called them with 2 hours of waiting time but the operator couldn't solve the problem so passed on to the person in charge of handling new accounts and again waited for half hour. Every time I call, it's always 2 hours of wait time and now they also discontinue the option of calling back. After 10 days got the e-mail back from them stating "We hope that your problem as been solved. If not go to our FAQ page or call or chat". Just assume that the problem is solved. Tried chatting, waiting number was 968, I waited and got my turn after 3 hours; while I was waiting for my turn, the number fluctuated so much, sometimes from 654 and it will drop 10 at a time (to 644) and sometimes from 538 it will go up to 543; I still waited for my turn and finally I got closer and a message pops-up saying "The connection has been lost". All these 3 hours of wait went into vein. I tried again and every time I get closer to my turn the same message pop-up saying "The connection has been lost" and these happed 3-4 times. This is not done!!