Nina Chow

Review of Pro Movers Inc

These movers were absolutely the worst I've ever e...

These movers were absolutely the worst I've ever experienced. I've moved about 6 times the last couple of years and this was the MOST expensive and worst service. My move usually takes 2 men 1-1.5hours to move out and another 1-1.5hours to move in.

This move with "Pro" Movers took 2 hours to move out and 2.25hours to move in...WITH 3 MEN!! I intentionally paid for 3 movers instead of 2 because "it would go faster", as the customer service representative sold me. There was one guy that was obviously getting trained, and I was later told that he's in training. He stood around waiting to be told what to do and I caught him texting in the stairwell, thinking I didn't see him, for about 15 minutes. I eventually went downstairs and he was on the phone talking for another 5-10 minutes. I wouldn't have mind if they took a break so I didn't get charged, however they didn't.

Other upsetting things to note from my experience:
- This move was during COVID. They claim that they will wear masks, they only wore them when they first arrived and took them off after 5 minutes.
- The movers left drink containers in the stairwell, they couldn't pick up after themselves.
- Since it took them so long to move out, I started moving furniture (yes, furniture - all by my 5'1" short self). I asked for them to leave all boxes in the garage - I didn't want to have to pay more for people just standing around -- I wanted my stuff out of that truck ASAP so they could leave.
- Words from two of the movers: "I've been working 9 days straight.", "My cardio is not ready for this." -- This is extremely concerning for the mover's safety if they are so tired to move anything.
- One mover tore the plastic mattress wrapper so he can hold onto the mattress itself...what is the point of us paying $15 for a mattress cover for them to rip and touch the mattress?!
- There was no sense of urgency in any of the 3 movers. They dragged their feet. I can recall 5 times where the trainer mover walked into the house and left without grabbing anything. Towards the end I had to put some urgency into them.

I've called customer service to hopefully rectify my dissatisfaction of their service and get some credits back that I paid them for being on their phones. I want a business to succeed without customers being cheated out on their money.

Save your money and anxiety, I would not recommend these movers.