ORDERED MICKEY MOUSE FOR MY GRANDSON...RECEIVED PR...

ORDERED MICKEY MOUSE FOR MY GRANDSON...RECEIVED PRINCESSES!!!I have used Disney Floral and Gifts on previous WDW trips and have never had any issues or problems, except on this trip! We planned a Disney trip taking our Daughter's family including our 7 year old grandson. This was our grandson's first Disney trip and he was very excited! I ordered the Disney World Welcome Package which included a Mickey Mouse backpack, a plush mickey and minnie dolls, an autograph book and pens, a set of ears and Disney treats. I confirmed the order with Disney Floral and Gifts the day we checked in. I called the front desk when we got into our room at 4pm to let them know we had arrived and to deliver the package if it was there. It was not, I called Disney Floral and Gifts, I was told that the package was still with them and it would go out with the next runner. They explained to me that it could be delivered anytime before 9pm. Ok no big deal. 9pm came and went, no package. I called Disney Floral and Gifts and they were closed. I left a message stated that the package had not arrived. At 9:30pm a knock at the door... A package for my grandson!!! He was very excited and took the package to open it. I had to stop him though because what was in the package was a very pink princess back pack!! I had to take the gift away from my 7 year old grandson!!! he did not understand, went to bed crying and telling us he was not a princess!!!! I was heartbroken to watch him and so angry with Disney Floral and Gifts. This was not a difficult order!! I called Disney Floral and Gifts leaving a very terse message asking for a return call the next day to fix this mistake!!! With no return phone call the next day, I called at 845am and was on hold for 18 minutes before giving up. We went to Epcot for the day, I left the Princess Back pack by the door, hoping that I could get this straightened out and that they would deliver the correct gift. Still no return call for Disney Floral and Gifts and it was 10am. I had a minute at Epcot and called again about 10:30am. Once again on hold for about 11 minutes. Finally, someone answered the phone. I explained their mistake, she looked up the order and confirmed that we were to get the Mickey Mouse backpack and not the princess back pack. She asked to put me on hold for a minute, I agreed. When she came back, her question was "what was in the princess backpack?" Does it matter, it was WRONG! I told her that we never opened the gift because I saw a very pink princess backpack that we did not order nor want. Then, I am told that I have to return the gift to the front desk and when can I get it there?? She seemed put off that we were at Epcot and were not willing to run back to the room and return the mistake to the front desk. Then, she said that they will "do their best" to get the correct gift delivered yet today. No, I said that you will have the correct gift delivered today. After a few more frustrating minutes of going around with this Disney Floral employee, I finally told her to have the correct order delivered and that I will get the mistake to the front desk when we return. In the end, the correct gift was in our room when we returned in the afternoon, and the princess backpack was gone and my grandson was very happy with the gift.
***Mistakes do happen, I get that, but you made the mistake, and you should do everything possible to get it corrected in a timely manner and make it right!