I've never really had any issues with Jaks in the ...

I've never really had any issues with Jaks in the past. I could send press ready art with my eyes closed, with no digital proof, and things would come out perfect. This year, however, has literally been a disaster. I've placed ten orders since April, and three of them didn't come out right. Two of the three misprints were reprinted, and I decided to use what I received in lieu of a third reprint. My tenth order is in production as I write, and I'm nervous. I've always been told that things got messed up in prepress. I don't care where fault lies, rather I'm concerned with lack of quality controls. In addition, there are no detailed file prep specs for sending artwork. The file prep recommendations that are available involve outdated and/or ill-advised methods. Plus, a few months ago, an acquaintance placed an order for pocket folders that came out less than impressive (the folders were badly cut). I told her that it's a fluke and to let them know about it. Now, I'm starting to believe that the counterculture demeanor plus an overwhelming number of offerings for print has transcended into fast and loose deliverables.