Nicole Beckler

Review of 1500 Degrees Restaurant at the...

I am a travel agent and was really looking forward...

I am a travel agent and was really looking forward to my stay at Eden Roc. I understand that Miami is very expensive and that the hotels inflate pricing on things but I was very disappointed to see that there were no prices on anything in the minibar at all. I was shocked to see all the various taxes and the worst yet- an auto-gratuity on each item. Why should I tip on a minibar item? You already charge a resort fee.

I was also unaware of the 20% auto-gratuity on the restaurant bill and was almost taken for a double gratuity. The waiter never brought the check. I was arguing to pay the check over my husband paying it so I told the waiter to charge it to the room. We waited about 10 minutes for him to come with the check and he did not. When I asked him, he said it's all good. It is charged to the room. Meanwhile, he could see that I laid out $12 on the table. My husband insisted he bring it over so we could look at it and then we noticed the gratuity was already added. SHADY.

Now, how on earth can you not have a door on either the bathroom itself or the toilet area? All my years of travel, I never had a room that did not have any type of door within any area of the bathroom especially the toilet area.. I know some people are comfortable with each other but that's crossing the line.

Finally, my husband left his backpack at Starbucks in the lobby the day we departed for the airport. When he called, they said they had it. When he called back, they said they didn't. Then they found it again, lost it again and finally found it again. Then he was billed to have it returned. I think it is terrible to charge not only for the box and shipping but also a 'handling' fee of $13? Come on...