Before I checked into my hotel I called to ask the...

Before I checked into my hotel I called to ask the front desk what the security deposit is upon check-in which they told me it was $25 per day. I arrive to my room and it s extremely dirty and very out of date. The two beds were so lumpy I think I would ve rather sleep on the floor going back from both beds. Then I get an alert at 4 o clock in the morning that my credit card is being charged again through The hotel again! So I call the front desk at 4:30 in the morning and she says that it will be taken care of in the morning. I wake up and I get the front us I ll call and explain myself to Clarissa and she s telling me to stop screaming at her which I didn t realize the volume on the phone was all the way up so I wasn t screaming anyone. I guess there s another technical difficulties to address the hotel about their wonderful phone system. I m just trying to figure out why someone is charging my card again. She hung up on me four times I had to call from my phone private To even speak with a manager which turned out to be not even a real manager a supervisor Shay. He then transferred me to to the lady who handles credit card issues. She was no help either when I voice my opinion about my $40 overdraft fee they did not care or make it right. I came here to get away from everything and to relax but all I have had is nothing but stress and chaos the moment I stepped in to this place not to mention I m out money because they screwed up. I will be calling corporate because they are a good company and should be aware of their staff at this hotel to make sure they are fired and have the correct team to represent this wonderful name of the hotel. Not to mention the WiFi does not work goes in and out.