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(This review has updates included)

(This review has updates included)

They won't allow in-office visits, so we worked for weeks just to GET a phone appointment. Finally, in mid-August we were given a date of Dec. 29th at 10am, with note to expect a call Dec. 28th as a reminder and confirmation.
They didn't call on the 28th, which we attributed to the Holidays.
They didn't call on the 29th, at 10am or any other time.
The DID send me this email asking me to send feedback on my visit at 9:18am.
Lovely =(
Also, you cannot contact this place for a live person. We've called over a dozen times in the passed months and no matter what option you choose, you must leave a message on the promise they will call back within 24hrs. Firstly, you have to leave that message at least 2x and once it was 4x before someone gets back to you to let you know that someone else will be calling within 24hrs. IF you don't have to call back again to remind them someone is supposed to be calling you, that has taken up to 5 days (not including the weekend), and if you can't drop everything and take the call, you have to start the whole process over.
Fate forbid there are actually people out there that need help.... Or, maybe, they're just hoping you're problem will resolve itself or that a patient will just die before they have to bother with them.

*UPDATE:
Finally got in touch with someone about no one calling my appointment to be told in no uncertain terms: there'd never been an appointment on record in the first place. They acknowledge we've gone through the application and screening process but were adamant to the point of just talking over us to repeat over and over there'd never been an appointment made.
When asked why anyone would go through the process to get an appointment, which takes weeks, just to not make an appointment, they repeated that no appointment was ever schedule.
We were left with a promise they would send an email up the chain to get approval for IF an appointment can even be scheduled.
Maybe the odds of their patients giving up or dying first aren't good enough, so they're trying to drive them to suicide instead.

*UPDATE:
All right. Truly a liability issue then because I actually asked a rep I talked to if they were trying to drive crazy people to kill themselves by making out something they knew was scheduled wasn't and keeping them waiting months for an appointment, I got a call less than an hour later and an hour after that, they had a 'sudden cancellation' that opened an appointment for the very next morning. Hm...

The application and screening process aside, the actual session was surprisingly detailed and thorough. The nurse practitioner listened and took careful notes that he read back to me to make sure if I went to someone else next they would be up to speed. It went on a good hour before I was passed back to the caseworker, who made sure I understood about my medication and routines to take it and spent a bit of time going over the strengths and weaknesses in my life and my therapy goals. I was impressed.
It's too soon to bump from one star to three because now that their liability issue is covered I don't know how appointments and whatnot will progress, but two seems fair.

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