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Alexa Althoff

4 years ago

I would give them no stars if at all possible. The...

I would give them no stars if at all possible. They lie, don't do their jobs, get financial information WRONG (seems important, right?), and aren't even friendly.

Worst loan holder ever. Get away from these bumbling idiots as fast as you can! So happy my loan transferred. They put in wrong info (overestimated my yearly income by over $20,000!!!!) for my income, said "I never sent them" paperwork when I absolutely did via both email and post office. They NEVER call me when something happens or changes. 99% of people I spoke to on the phone were irritable morons.

FYI: My new loan is only $20 a month, whereas they tried to get me to pay over $500 initially but I forced them to go down to "only" $150 a month. I did not have one good experience.

OH! I also just learned today they actually LIED to me because they said my payments will remain the same with my new loan holder. In lucky and they actually went down, but found out they CAN NOT promise that. This is after they completely ignored my email (that they had asked me to send) updating my income info.

Stay away or just make absolute minimum payments until your loan transfers. Don't even get me started on trying to make payments...

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