If I could give this company nil points, I would d...

If I could give this company nil points, I would do so!! Absolutely appalling customer service. My flight with South African Airlines was cancelled for September, and after numerous phone calls, and being fobbed off, and no return calls, I made my final call today. Told that they wouldn't refund my money as the airline wouldn't refund them. When I told them that was against the law, they told me "its your call, just do what you want"!!!! No advice, no help, just a get on with it attitude. I've been a travel agent for 25 years, and never would we have fobbed our customers off like this, or not tried to help. I've learnt my lesson!! Never again will I book with rubbish on line agents like these. You may save a few pounds initially, but if things go wrong, they just want to wash their hands of you. I didn't want the credit that the airline was offering, as they are on the brink of bankruptcy, but carlton were oblivios to my concerns, and couldn't care less. I'm now persuing my refund via my credit card company. BEWARE EVERYONE!!!!!