Todd Griffee

Review of Johnson String Instrument

I have rented a Jay Haide cello from here. I refe...

I have rented a Jay Haide cello from here. I referred a friend of mine, and she purchased a Jay Haide with European wood. They shipped it with the bridge and sound post in place, just like mine. the sound post caused a crack and she had to return it. I was planning on purchasing my rental, and I took it to my local luthier to have the strings changed. Because of the damage found on my friend's cello, the luthier inspected my cello and found sound post damage. I attempted to call and email to see what could be done. I was told that I do not have the special replacement insurance, I was not allowed to take it to an outside luthier because they did not want anyone else looking at their work, I would have to pay $65 to return it so they could inspect it, and only then would they make a decision. The inconvenience of not having my cello is upsetting. I was told that a manager would be calling me within an hour...standby for an update to see if they make things right, or if I need to contact the Better Business Bureau.