Although the suite on the 23rd floor is still beau...

Although the suite on the 23rd floor is still beautiful, the suite is also starting to look a bit 'worn out'. Pieces of laminate .... a piece of laminate that you almost trip over, scratches on the wall .... a sofa that has completely collapsed .... a TV that does not work properly ... none of it is what you expect from the most expensive room of the Nhow hotel in Rotterdam.
And then the biggest downside. The ladies at the reception. They can't do much. They are nice but that is the only thing they can do. They haven't heard of service yet. It seems as if there are only trainers.
Because the TV didn't work, I had to call the reception 5x in an hour ... each time I was assured that someone had just been sent upstairs ... not so ... creating false expectations is not a good hotel . Eventually held the remote control 1 cm from the TV in all places and then it suddenly turned on .... because of the glass surrounding the TV, the remote control does not work properly ... but they did not understand that at the reception. ..
There were also no answers to other simple questions.
Apparently someone woke up around 5 pm, because only then did we receive our welcome sweets .... at 10 am we were checked in. Sigh.
Luckily the view made up for it and the great breakfast the next morning. Enthusiastic employees walked around here who did everything they could to make this Christmas breakfast cozy.
This was our third time staying at the Nhow. Unfortunately, things have not improved. It seems like management wants to achieve the same or more with less ... that is not possible ... they learn that at the Hotel School, right?