As far as the customer service and experience is c...

As far as the customer service and experience is concerned it was 5 stars for my first 3 leases. Paul Rittberg had always helped us in the past, called us on our birthdays, I don't mind paying a fair price or even a little more when I'm getting treated with respect. I don't like the hassle. I know I am likely paying more, but I also don't want to feel like the salesmen are doing touchdown celebrations the minute I drive out of the lot. We leased 3 Honda Odysseys and with each lease the price kept going up. After we got the 3rd lease Honda 3 weeks later we got a flyer in the mail with a great deal for the Van we just leased for a heck of a lot more. It left a bitter taste in my mouth. So The fourth time around I came in with a similar flyer that was sent to my house with a nice Honda Promotion. My wife and I have excellent credit, so that wasn't an issue. This time around we ended up meeting with another sales person. He said technology is getting better so the price is going to be a little more this lease. I said "what about this deal you sent me in the mail" . He then got his manager who came over and said those deals are without this and that it's never that price. Go figure. He then said "What can we do to get you out the door today with this car" after I already said I wasn't quite ready yet. I guess Honda isn't in the business of rewarding their loyal customers. I was being treated like this was my first lease. Needless to say, after 3 consecutive leases we moved on and tried out a Town and Country. At that dealership we are paying less per month for a top model than we were for a bare bones Honda Odyssey. I felt like I was getting a nice deal, the salesman was honest and helpful. And at the end of the day, when I left the lot, the salesman was still sitting in his seat sipping his coffee.