Russ H

Review of The Ladybridge Beefeater

Well, I won t be going to a Beefeater again.

Well, I won t be going to a Beefeater again.

Hopefully Phil Birbeck will have a moment to review the growing list of negative reviews being left. While I appreciate Covid has had dire effect on the hospitality industry, you are not going to get people coming to support your restaurants when the quality of food and service is so poor. The result of which adds to Whitbred needing to axe 1500 job from the beefeater chains alone.

Service started well, covid strategy seems pretty good. Order for first set of drinks after being seated was fairly swift.
Ordered a traditional chargrilled gammon steak, and after a slightly delayed wait, out it came.

Other than the picture, the best way I could describe the Gammon would involve inappropriate language that google would block. I would have been more full from eating the paper menu I ordered from.
The gammon was thin and I very much doubt was the 10oz weight advertised prior to cooking. There was also no succulence to it whatsoever, 20 Jacobs crackers shoved in my mouth would contain more moisture!!

I proceeded to complain, and fair to the waiter, he exchanged it no issues and I had a new attempt within around 4 - 5 minutes. The Gammon was pretty much as thin as the first, albeit I didn t need a glass of water due to dryness after every mouth full. To save ruining a night out with my good lady, I decided to laugh it off and eat it.

In between the exchange of meal, we also ordered another round of drinks. On top of the time it took to finish my appalling dinner, another 30 minutes went by and not a sign of our drinks, nor a waiter / waitress to take a dessert order.

At this point we decided that whitbred deserved no more of our a cash, paid the bill for what we had and left.

Wasted evening, awful food, and poor service.

Might be time to review your choice of top level SCM and Service Management

Ironically, Simon Leigh (SCM) once said solely focusing on cutting costs is the law of diminishing returns . A very true statement, but clearly not applied it to the quality of the food.