Ashley Raymond Review of Prestman Auto
I was stoked to drive off in my dream car until 3 ...
I was stoked to drive off in my dream car until 3 months later I started having issues with the transmission. Last week I took it into my nearest Subaru dealership like I was told to do when I bought the warranty. Turns out I need a new transmission in my car that has only 37,000 miles. When the dealership called to tell me about the issues they also couldn t find my warranty with the company I had paperwork for, Prestman Auto hadn t processed the paperwork. I had to make multiple calls to figure it out and was delayed another day. The next day I make some more calls and they got the paperwork sorted out but now the warranty company was telling me I had to take my car to Presman s or I would have to pay the difference of what they were willing to pay for labor and parts which was about $5,000. I call Prestman s to see if they could get me in and they said get the car up here and they will work it in. When I get to SLC they say they won t be able to look at it until the 4th (a week away) and that they would call me then. With all this hassle I was just so excited that I was promised by Tracy when I purchased the warranty that if I did have issues I would take my car in and drive off in a rental car, it would be a breeze. Turns out the warranty company really only pays $25 per day for every 6 hours of labor, so not even covering the time I m still without a car while it sits there waiting to be looked at, this also doesn t even take into account that I m under 25 and have an extra fee. So not only is am I paying for a car that I can t even drive but I m out transportation all together because a rental car is completely out of the budget. While talking to the warranty guy on the phone he also said some of the hoses they needed to replace were covered and I would have to pay an additional few hundred for those and the Transmission fluid, not really the "covers everything" warranty that Tracy pitched to me. This has been a frustrating process to say the least and I never did get a call today about my car like I was told I would, with no timeline of when I can even expect to get it back. If you buy from Prestman Auto you can expect to find your dream car for a decent price and have improper expectations set for you along with disappointment at every turn.
Comments: