I am still shocked... from my recent experience at...

I am still shocked... from my recent experience at this hotel!
THIS IS NOT A 4 STAR HOTEL!
The staff is not trained at all! Servers in restaurants keep dropping things, forget about their guests and act completely like amateurs! The bartender acts like customers are his friends... and to some he is arrogant and to some he is friendly! Unprofessional. The pool bar closed at 5:50 and refused to give us a drink at 6:02, as they said it closes at 6!!! When we asked why they said, they don't have a lot of guests now after the weekend! Restaurant Cottages: Servers have zero training. Cold food... Bad beer and cheap small talk.

The hotel is renovated well, but the service is worse than a motel next to the road.

Avoid! Waste of your money, energy and expectations...