We live in Gatlinburg, TN. We first met a CRS repr...

We live in Gatlinburg, TN. We first met a CRS representative at a trade show. We have had experience with Marvin Windows in several other construction projects in our area. We were building a personal home and decided that we wanted the top end Marvin windows and sliding glass doors. We were told by CRS that they are the only authorized dealer/installer of the Infinity brand. the impression that CRS gave us is that they were a large, professional installation company for windows, doors, siding, & gutters. Even though they were much more expensive than us coordinating individual vendors, we decided to have CRS install not only our windows and doors, but to handle installation of Everlast siding and our roof and gutters. We figured that since we were involved with coordination of our own subcontractors, CRS could take the headache of those activities off of our backs and handle them professionally. In addition, our son was also building a home and we suggested that he contract CRS to do the same. Well, perhaps it was a result of us building in the "sticks" in Gatlinburg or maybe the aftermath of the fires, but we couldn't have been more wrong. CRS has some employees, but it seemed that they mostly relied on subcontractors to do the jobs. They had a very difficult time providing our son and us with more than 2 workers at a time. Until we complained, the pace they were working on my son's siding installation would have taken over 8 months. Following the complaint, Olen worked out a deal with a group of Hondurans that picked up the pace incredibly. the first day there were about 7 workers and they got a lot of my son's siding caught up. We noticed that they packed up their ladders and the next day only 2 workers showed up without anyway to get up the the higher portions of the house. These sub contractors stopped showing up and there was excuse after excuse told to us. We tried to have CRS breakdown the material costs for our siding and we would coordinate installation. CRS stated that that would void our warranty on the Everlast siding. We decided to check that out with manufacturer and was told that was incorrect and as long as an installation video was followed by installers, our warranty would be fine. When it came time to install the siding on our home, CRS got the same professional crew to come out and again there was about 7 workers and they were knocking out a lot of square footage, until we noticed that they were covering up all of our electrical outlets. They had to get another crew totaling 2 and sometimes 3 guys to come out and pull down all of the siding that was installed and re-install it. These guys were employees of CRS's and complained constantly about what a pain it was to come all the way out to Gatlinburg from Knoxville. We cancelled our roof deal with CRS and the windows and doors turned out okay except we have a warranty claim CRS was supposed to remedy for over 2 months and we can't get CRS to respond. In essence there was no management or supervision at our job sites, and the lack of communication was also an issue. This was an extremely bad experience for us and we would not recommend CRS to anyone.