What happened to their customer service?? I have b...

What happened to their customer service?? I have been a customer here for a couple of years now and it has never been anything short of excellent service until the last few weeks.

First I call roughly 6 weeks ago to set an appointment for one of my pups. Get everything scheduled. Roughly weeks back I get a call from one of the vet techs and his first line is "are you interested in still being our customer?"....i would hope we have a visit scheduled in just a few weeks. Granted we moved and did not list a change of address with them, still not a great line to lead off with.

2 weeks ago I get a another call asking about if we are going to schedule a visit.....its been set for a month or more.

4 days ago I get another asking to verify my visit and reason, its all fine. 1 day ago I get another call, I missed this one.

Day of appointment. I show up 5 minutes before as requested. Call 6 times, before my call goes through. Told someone will come out and get my pup in a couple of minutes after I tell them I am sitting on the hood of my car on front of the vet. Watch a male vet tech walk out right after that....and 20 yards away to a coffee shop. Then walk all the way back in to the vet. I get another call...same person as before. Asking to verify the reason for my visit and then go over a check list of my dog health. And ask where I am!!!! I have done this already!! Finally 25 minutes after the appointment that I made over six weeks ago was supposed to start someone comes out and gets my dog. Now let's what else happens.

Up to this point all of my negative experiences have been with one tech. The same one who called multiple times to verify/set up an appointment that was already verified and set. The same one who I spoke to this morning and then forgot about me.

Oh and also during this time I started getting spam texts from someone posing as mulnix with information about my dogs. I reported that as well, mulnix immediately jumped on the sitatuion and started handling it. Probably because I didn't speak to the person I have been having endless problems with.