The customer service could be better. The communic...

The customer service could be better. The communication is limited. For example, when you call out someone name, you really should use first name just in case there may be two parties with the same last name. You should also project your voice when speaking in a room full of people. The staff would, literally,whisper or speak in low tones,you could barely hear anything, which causes confusion and delays. The wait times are entirely too long. If your appointment is at 11 am, you may not be seen until 30 to 45 min afterwards. People have places to go, I feel this office should respect people time better and stay on schedule. Otherwise, what is the point of having an appointment. This office needs to improve.