Although this hotel is excellently located, staff ...

Although this hotel is excellently located, staff and service made our stay less than enjoyable. In out 2 night stay, our room was never serviced. Housekeeping simply did not show up. When we called, they said there was nothing they could do as there was no one to clean the room. Furthermore, we had to call and ask for 3 rounds of towels as the ones in our room were either stained or alright dirty. Staff answering the phone were rude and seemed like they could not be bothered. It is clear that this warm southern hospitality is nowhere to be found here.