Been here 4 years in a row for a work related conf...

Been here 4 years in a row for a work related conference. 3 of which we were given a room above the pools rather than rooms in the emerald towers with beach views (as our reservation indicated). This year, our first morning and we had to take cold showers as there was no hot water... Frankly, I expect far better from Hilton.-& We're Hilton Honors members