Frances McLaughlin

Review of Kendall Honda

Called service dept mid July re: airbag recalls s...

Called service dept mid July re: airbag recalls sent out in July. Made an appt for late July, and it was cancelled at the last minute because they didn't have the parts. Was ASSURED that I would be called when parts were in. Called again today (Sep 4), and am told that they have the parts, but no openings until October....Per NTSB, these repairs were to be made in a "timely" manner, which they consider to be 60 days from the time I contacted the dealer. Not a satisfied customer, and they haven't even started the work yet.... additionally, they "need" the car for 3-4 hours PER RECALL, despite the recall stating that one recall takes 30 minutes, and the other takes 42 minutes.

09/10/15 Update:
Rec'd nice call from the service manager, who rescheduled me for Sep 10 at 9:30, and said it should take 2-3 hours. Arrived on time on Sep 10, and am told "plan on 4 hours". When I objected, I was told "It all depends on how many mechanics we have available..." If I schedule an appointment a week in advance, I assume that the dealer has a mechanic assigned to do the job at the scheduled time. Had to cancel, as I had another obligation at 12:30. Made an appt for 09/18 at 7:30 AM, so I can allow the "full" 4+ hours for a 1.25 hour job. Am utterly disgusted.

Final update: Service manager called same day (Sep 10), picked up my car at home and returned it several hours later. They'd done the two recalls, and run it thru the car wash. Included was a list of problems they "noticed" - adding up to almost $700, including a replacement of leaking camshaft seal for $362, brake fluid for $122, clutch hydraulic fluid for $90, and a new battery for $120.
Took the car to my beloved regular mechanic, and had both fluid systems replaced + an oil change and battery terminals cleaned for a total of $143. There wasn't a camshaft seal leak, and there isn't any leaking oil that any of us could see. Even checked my garage floor when I got home, to be sure.

So, I'm grateful that after multiple phone calls and one wasted trip, they took care of the recalls. But for regular service? Absolutely not recommended.