I had the same experience as most of the reviews, ...

I had the same experience as most of the reviews, except that I did do due diligence prior to move in and throughout the time I lived there. I took pictures and HD video of every single thing that was broken, dirty, Etc. I turned in the letter listing all of these things within the time window, per the lease instructions. I left the unit cleaner than I found it, as it was absolutely filthy upon move-in.

I did everything to the letter, per the lease agreement, on time and documented with HD video and photos of everything that I speak of; beginning, middle & end. I responded to the letter stating that I would only be receiving $30 from my deposit due to cleaning charges and being charged for the things that I had already told them were broken when I moved in.

I called to schedule a walk-through prior to leaving however they did the walk-through without me and stated that I had never requested to be present which is not true and is recorded in my call history and personal notes.

Upon receiving notice that I would only be getting $30 of my deposit back I downloaded the paperwork from the Yellowstone County website to formally ask the landlord for the deposit back. I filled it out in detail and requested that we reopen and look at this closer.

The response came sometime later from Stephanie stating that we had not been charged for things that were supposed to be charged to the landlord, which is not true because the list of repairs was separated into landlord costs and tenant costs, yet the full amount of repairs was deducted from my deposit.

I have the paperwork, the video, and the proof to state my case... it seemed so very convenient that the amount taken from my deposit, combined with the prorated rental charges for the month added up to what the rent would have been for the whole month.

I have been getting the runaround from Stephanie ever since. When I call to talk to Stephanie, they ask my name and address of the unit, then tell me that Stephanie is on a call and can't speak to me at the moment; I can either leave a voice mail that will never be answered or have Patty give her a handwritten message. I have never been called back.

They say that the important documents that I turned in do not exist, yet, they somehow managed to cash each of the rent checks that accompanied them. I even OVERPAID on my rent each month, and my rent was never late.

It was filthy when I moved in and clean when I moved out. They never even fixed the broken oven door or shower drain that didn't drain the entire time I lived there.

The blinds were broken in many windows, so I replaced them bc they only cost about $3 each at Walmart and I like privacy. They were things I had told them were broken when I moved in but I figured, what the heck, it's only a little bit of money to fix the problem. Imagine my surprise upon receiving a bill for broken window blind replacements, to the tune of $40 each! I drove by the unit because it was still vacant, and the only new blinds are the ones I bought and replaced myself.

They even had the balls to do the walk-through without me, didn't notify me, and did not send me a list of cleaning requirements to get the deposit back. I only found that list because I went back for a few last things and saw the list left on the counter. I was pissed but I had a feeling things were going to become difficult with them, so I did every single thing on that list, despite the fact that I never got to move into the house as clean as I was forced to leave it. I then gave them another letter, stating that everything on the list was completed.

While trying to sort this out, they said that they didn't receive my letter of cleaning completion and that the house had been re-inspected (again, without any notice to me despite my requests to be present at any walk-through) and that none of the things on the list had been done... but guess what?! I documented that as well.

They've found a loophole for stealing deposits, by saying that the charges are for cleaning and damages. Class action lawsuit, anyone?