T Puff

Review of Gates Hudson

Update: They did reply to my review extremely quic...

Update: They did reply to my review extremely quickly and within 24 hours the situation of the late fees has been resolved. The money goes directly to the bank, not them, as I now understand it, and the woman who told me they did it misspoke. They were, however, unaware of the situation with my reimbursement which I do find weird, but they have put someone on the case and I do have faith they will fix it.

AWFUL company... my community uses them and are trying to get away from them. I've been charged 2 late fees because as I was just told... if THEY don't put my checks in by the 15th I get a late fee (her words no joke)... So I can get my check in on time but if they don't put them in... it doesn't matter ... hmmm wonder who benefits from them not putting my checks in on time. They also OWE ME about $500 in reimbursements.... but I don't get to charge a late fee. So backwards, but I guess you can see all they care about....$$$ My property manager has done everything she can to get it from them.... so where is it guys? I also asked about that since I was on the phone with them... the person who would cut the check (Lisa) has NO idea about this issue.... disregarding in hopes that you get to keep your money is NOT the way to run a business.

Clearly none of these reviews are helping... and clearly the top one is BS as they nice and promptly replied that they were thankful for such a nice review.... wonder if they will reply to mine in their "hopes" to fix it. If they do and it does get resolved timely, I will update this!