Norm Jacob

Review of David McDavid Honda

Had appointment at 10am. Got there at 9:40am. Gree...

Had appointment at 10am. Got there at 9:40am. Greeted right away and saw Service Advisor within 3 minutes. All I wanted was their battery service (new Battery) and had coupon. I was taking their shuttle home and signed up. 1 hour and 15 minutes later I am still sitting there. I saw 2 drivers and they were not taking people from my drop off area. I spoke to one and he said there were people waiting longer than me. He had room so squeezed me in. When car was ready I was told 1.5 hours to PU. He was there in less than 20 minutes. My car was there from 9:40am to almost 4pm just to get a battery installed. Fourth time I have tried them for service and never 1 good experience. Service Advisor Austin was very good.