Kirstie Bryant

Review of Cups and Cones

I've been to Cups and Cones two times before today...

I've been to Cups and Cones two times before today and the service was pretty good. Today, though, was an entirely different story. We walked in, no line, great for us. We're browsing the ice cream select, trying flavors, and this other customer comes up from behind us and completely takes over the lady helping us. So we're waiting for someone to help us and a man comes up and asks if he can help the couple behind us. The couple's says that my group was first and do they should help me. The guy is like they'll be fine and continues to take the couple's order. At this point a line has formed. The next guy that comes, goes straight to the back of line and skips us. AND THEN the original lady that was helping us ignored us and went to the back of line to help those customers. We ended up having to ask the cashier for help. She was extremely nice and helpful. Very frustrating night.