Bad service from the beginning.

Bad service from the beginning.
Had to ask the bell desk for help. They saw us but went inside. When asked for help they commented: oh, you have luggage? Strange question when you come with car and stay for a couple days with loads of ski gear.
We have an adult son and almost adult daugterd so that we had reserved with that information. Room only had one king bed and a pull out sofa. Their comment was that they are sold out and this is the only room they have. If we want we can get a roll away for a charge. Wow, we do not get what we reserved and have to pay for the fix.
This is not the Hilton I am staying in all around the world. Disappointed!