I will never step foot in Baxter again. Here's my...

I will never step foot in Baxter again. Here's my story. My '06 Ford Escape Hybrid wouldn't start. I got it towed to your Baxter for service. I get called and told its $1,900 to fix everything that is wrong. The battery was bad, the throttle assembly needed replaced, the computer needed an update and the hybrid battery needed a new cooling fan. I tell the service rep, Mark, that I just need this car to last about 9 more months before I can buy a new one. It s only worth about $2,000 and I'm not putting $1,900 into it. He says well we can change just the throttle assembly and the battery and have it running for about $1,100. My dad drives from my hometown 3 hours away to bring me a back up car and haul my Escape home. He takes it to a gear-head but someone who has never seen a hybrid before. This guy starts looking into the codes and researching. Within an hour he pushes a reset button in the back of the vehicle and has it running.
Baxter charged me $25 to tell me 4 different things wrong with the vehicle none of which would have started it. The guy my dad takes it to who has never seen one of these vehicles charges me $20 and has it running within an hour.