We ended up cancelling our 3 night stay due to the...

We ended up cancelling our 3 night stay due to the terrible customer service we received. After trying to book wine tours and spa appointments online, through email and via phone we were unable to get assistance. The staff was unfriendly and unhelpful so we decided not to take the chance of wasting our money to be treated the same way once we arrived. Very unfortunate as we really had looked forward to our stay.