The car is worth 5-stars, but I am not rating the ...

The car is worth 5-stars, but I am not rating the car here.

A lack of transparent communication is what I would break it down to why they only get 3-stars instead of the 5.

The process took over a full week to purchase the car due to paperwork "complications". And when it was time to pickup the car, I had to wait 30 minutes to see the individual who would go over the paperwork for signing (which took at least another 20+ minutes), then, there were two cars parked in front of mine and it took another 15 minutes to find the keys for those cars to be moved in order for me to drive away.

In short, the process needs to be improved for the customer. I don't want to hang around, I just purchased a great car and want to drive.

Again, the car is great but service needs to be re-evaluated.