Robb n Anne-Marie

Review of Orem Mazda

Purchased a used vehicle with the stipulation that...

Purchased a used vehicle with the stipulation that the a/c leak would be fixed. The a/c had been recently charged, but had not kept the charge, so there was obviously a leak. I covered this detail again and again with the salesman. They put it through their shop and "fixed" it. I purchased it. Two weeks later the a/c was no longer working. Now they told me they had not found the leak and just charged it again. I took it to a different shop, which found the leak for $30. Orem Mazda would not commit to fixing the a/c leak as per our original agreement. All they could say was, "Bring it in and we'll look at it." That meant a 6 hour total commute for me with no commitment from them. They said the Sales Manager agreed to cover half the cost of my repair. I felt as though I was dealing with an organization (or at least a Sales Mgr) with only half of their integrity intact. Thankfully, the repair ended up costing half of the original estimate, so after pleading my cause by phone for 2 weeks with people in Sales and Service, the repair was done without charge. Not an establishment I would patronize a second time.
***UPDATE***
Tried the a/c for the summer. Nothing but warm air. Contacted Orem Mazda about it twice--they never returned my call. Took it to a local mechanic. They diagnosed the same faulty manifold assembly hose that Orem Mazda had allegedly replaced. Orem Mazda had simply charged the a/c, knowing that would get it through the last couple weeks of summer. Cost me $700+ to replace the part. Orem Mazda was dishonest with me; outright dishonest. Changing to 1 star.